We are seeking a skilled and versatile Software Developer to join our team, focusing on maintaining and resolving tickets that come in via our help desk. The ideal candidate will be proficient in Laravel-based projects and possess strong problem-solving skills.Key Responsibilities:· Service and maintain the help desk, addressing incoming tickets efficiently· Develop and maintain Laravel-based projects· Interact directly with clients to understand and resolve their issues· Handle a variety of tasks with differing levels of complexity· Work on multiple projects simultaneously, adapting quickly to different codebases and requirements· Participate in writing automated tests for software projects· Conduct manual testing to ensure software quality and functionalityRequired Skills and Qualifications:· Proficiency in PHP and Laravel framework· Strong problem-solving abilities· Experience with version control systems, particularly Git· Knowledge of front-end technologies (HTML, CSS, JavaScript, Vue)· Familiarity with database management systems such as MySQL· Excellent communication skills, both written and verbal· Ability to work independently and as part of a team· Strong time management and prioritisation skills· Experience with Agile methodologies· Familiarity with API development and integration· Advanced troubleshooting and debugging skillsDesired Qualities:· Adaptability to work on various projects with different requirements· Commitment to continuous learning and staying updated with new technologies· Previous experience with ticketing systems or help desk software· Customer-oriented mindset with a focus on client satisfactionWe Offer:· Opportunity to work on diverse and challenging projects· Collaborative and dynamic work environment· Professional development opportunities· Elevated 30 days paid holiday allowance· Flexible working around core hours to suit your lifestyle and productivity patterns· Hybrid working from 111 Piccadilly (minimum 4 days in the office during probation)If you are a dedicated software developer with a passion for problem-solving and client satisfaction, we encourage you to apply. Join our team and help us deliver outstanding support and solutions to our clients.