Job Summary
An opportunity has arisen for a Homecare assistant to join our Procurement and Homecare team. We are looking for an enthusiastic and efficient person, who is initiative-taking, and patient focused.
The postholder will be responsible for the day-to-day management of homecare services. This includes prescription and invoice processing, managing patient and clinician queries, training staff, whilst supporting the delivery of service-related performance indicators.
The post holder will be supporting the Homecare Technician with complaints and incidents, co-ordinating service reviews, implementation of new homecare services and change management of existing services and audits.
They will ensure adherence and compliance to national homecare standards and the timely supply of medicines in accordance with NHS medicine procurement contracts.
The successful candidate must also be able to demonstrate effective communication and interpersonal skills, as they will be working in a busy team and will be communicating with a variety of professionals across the Trust. Training will be provided.
To apply online, please visit our website. If you experience any technical difficulty, or you require additional support with your application please call the 24-hour recruitment line on 0151 482 7575 and leave your phone number so we may contact you.
Main duties of the job
1. Responsible for raising pharmacy homecare orders and processing homecare prescriptions to Homecare Providers in a timely manner.
2. Responsible for the processing of invoices and credits, ensuring that price discrepancies are investigated and resolved.
3. Liaising with clinical teams with respect to prescription queries and processing urgent requests.
4. Ensuring prescription checklists and receipts are reconciled in a timely manner.
5. To monitor outstanding orders and contacting homecare providers, patients or clinical teams to ensure orders and deliveries are processed and delays are appropriate and documented.
6. Ensuring and maintaining patient consents on JAC homecare module frameworks and amending records as is appropriate.
7. Reporting complaints and incidents and following up where appropriate.
8. To answer patient queries and liaise directly with patients with regards to homecare related queries and supply concerns.
9. Reviewing KPIs with Homecare Technician to ensure consistency of service.
10. To ensure patient records (e.g. filling, scanning, email correspondence) are kept up to date and relevant.
11. To participate in audit and service improvement projects with support from Homecare Technician and Pharmacist.
12. Any other duties as required by the Chief Pharmacist or his/her deputy.
About Us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Date posted
14 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
408-25-259
Job locations
Wirral University Teaching Hospital
Arrowe Park Road
Upton
CH49 5PE #J-18808-Ljbffr