Job summary We are seeking a dedicated and compassionate Receptionist / Admin Assistant to join our Oncology Team at Torbay Hospital. In this crucial role, you will be the first point of contact for patients, families, and visitors, playing a vital role in creating a positive and supportive environment for individuals seeking oncology care. You will also provide essential administrative support to the Oncology Team, ensuring the smooth functioning of daily operations. Main duties of the job Be able to work as part of the reception and prepping team, working collaboratively and with respect. Receive patients on arrival and record their attendance - this will require tact and empathy in dealing with matters of a sensitive nature or with verbal aggression. Register patients on computer system in accordance with Trust Policy Ensure all necessary case notes are available, prepared appropriately and that they are tracered accurately. Tracer all patient notes immediately and with accuracy. Ensure that the answerphone messages are listened to and dealt with frequently throughout the day. Answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries Be able to deal with patients and parents/carers who may have significant medical problems. Wear the Patient Administration Uniform in accordance with Trust policy. Adhere to the Trust's policy on confidentiality. Be aware and update knowledge of hospital policies and procedures from the Trusts intranet. Be responsible for own knowledge of the Trust's and Departmental Health & Safety Policy and Risk Register. Any other clerical duties which may be necessary. About us You will be based at Torbay Hospital's Oncology Department, Joining a team of 5 other administrators working closely with a multidisciplinary team of medical professionals and support staff. The environment can be emotionally charged, requiring a compassionate and supportive demeanour. You will have access to training opportunities and professional development to enhance your skills and knowledge in healthcare administration. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 388-6807975-A&C Job locations Oncology Level 2 Torbay Hospital Torquay TQ2 7AA Job description Job responsibilities Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Job description Job responsibilities Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Qualifications and Training Essential Good standard of general education to include GCSE in Maths and English or equivalent Knowledge and Skills Essential Experience in a face to face customer service role Experience in an administrative duties Ability to work on own initiative and prioritise own workload Ability to work as part of a team Experience working with emails, spreadsheets and Microsoft packages Able to communicate effectively Desirable Knowledge of trust and patient admin and information systems Experience of working in a health care setting Person Specification Qualifications and Training Essential Good standard of general education to include GCSE in Maths and English or equivalent Knowledge and Skills Essential Experience in a face to face customer service role Experience in an administrative duties Ability to work on own initiative and prioritise own workload Ability to work as part of a team Experience working with emails, spreadsheets and Microsoft packages Able to communicate effectively Desirable Knowledge of trust and patient admin and information systems Experience of working in a health care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Oncology Level 2 Torbay Hospital Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)