Join to apply for the Customer Service Representative role at Denise La Grassa.
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The Rewards And Benefits On Offer
* Fantastic City Centre location.
* Incredibly friendly team working environment.
* An excellent Pension scheme.
* Annual bonus scheme.
* Virtual GP Service.
* Great maternity/paternity leave.
* Great holiday entitlement.
* Training and Development opportunities.
* Opportunity for working from home after probation.
* Easily Accessible offices.
* Immediate Start Date.
* The opportunity to secure a permanent contract from day one!
The Job You Will Be Doing
* Answering inbound calls from callers.
* Ensuring a consistently positive and engaging customer experience.
* Educating customers on the products and services on offer.
* Engaging with customers across a range of communication channels.
* Applying your own judgement to appropriately address and resolve customer queries.
* Listening to customers' personal circumstances to understand their requirements and provide personalised solutions.
About You
* You must be flexible to work a range of shift patterns.
* Customer Service experience is essential. You may have worked in a contact centre or office-based customer service operation previously; if you have worked in retail, hospitality, leisure, or travel, we would ideally be looking for some experience at a team leader or supervisory level.
* A passion for delivering an excellent customer experience and finding the best outcome for customers.
* Excellent written and verbal communication abilities, listening and empathy skills.
* Comfortable with technology and the ability to use Microsoft Office.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Administrative and Support Services
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