Job Opportunity: VoIP Engineer
Salary: £30,000 - £35,000
Location: Birmingham Area
Additional Benefits:
1. Employee Ownership Bonus: Eligible after 12 months of employment
2. Overtime Pay: £140 for each on-call weekend
Our client is a leading provider of telecom and data services through dealers and resellers across the UK, seeking a skilled VoIP Engineer to join their dynamic team. With a focus on maintaining and growing their channel base as the BT switch-off approaches, this is an exciting opportunity to play a pivotal role in our business growth.
As a VoIP Engineer, you'll collaborate closely with dedicated provisioning and sales teams, delivering technical support to ensure seamless customer onboarding and troubleshooting. Their employee-owned culture fosters collaboration, innovation, and a shared commitment to success.
Key Responsibilities:
1. Provide technical support for customer onboarding and issue resolution
2. Collaborate with sales and provisioning teams to deliver a seamless customer experience
3. Troubleshoot and analyse VoIP systems using tools like Wireshark, tcpdump, and sngrep
4. Occasionally travel to customer sites when required
Requirements:
1. 2-3 years of hands-on experience with VoIP PBXs and Unified Communications
2. Solid understanding of VoIP protocols
3. Proficiency in call flow analysis with tools such as Wireshark
4. Strong knowledge of networking technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS)
5. Familiarity with telecommunications standards like DECT, SIP, and Analog
6. Bonus: Experience with Microsoft 365 licenses
7. Excellent problem-solving, technical, and communication skills
8. Ability to quickly learn and adapt to new products and technologies
9. Valid driving license with access to a car for occasional travel
10. Willingness to participate in the on-call weekend rota (approximately once per month)
Join our client's company and become a key contributor to their ongoing success. If you're a proactive and technically skilled professional with a passion for VoIP technologies, we'd love to hear from you!
Apply today!
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