We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
About the Role:
As a Planner you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Planner within our Octavia branch will support residents with reactive repairs and maintenance across our portfolio of properties. You will be part of a local repairs team that ensures works orders are scheduled through the in-house appointments system, repairs works are allocated to trade operatives, and all works are carried out with minimal average turnaround time.
* Support the scheduling of operative and sub-contract resource to ensure effective resource management and delivery of a customer-focused repairs service that meets performance targets.
* Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are inputted correctly.
* Monitor and update repairs on an ongoing basis regarding job status, including jobs raised, booked within target time, cancelled works orders, repairs without appointments, overdue jobs, and all follow-on jobs actioned by the end of each day.
* Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders, including maintaining a high standard of Health & Safety requirements.
* Act as a key communicator between the resident and maintenance worker regarding ongoing work where required, and liaise with colleagues to ensure accurate and timely information is provided.
* Collaborate with all team members, including administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and clients, supporting the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
* Follow and support policies, procedures, initiatives, and work instructions at all times, keeping all supplied company assets in good condition in line with company policies and reporting damages to your manager. Provide backup to other planners, covering any absences, and attend informal and formal company & client meetings and training sessions as required.
Role Criteria:
* Call Centre Experience
* Previous experience in planning within a Social Housing environment
* Good verbal and written communication skills
* Good time management, planning, and organisational skills
* Proficient in computerised systems
* Strong customer service skills
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits we can offer you:
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as an individual and ensuring equal access to opportunities for all, regardless of social economic background or individual makeup.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
About Us
We are the people behind the smile! At Mears, we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities, and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility
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