Level 3 Information Communication Technician
Company: Natpoint
Full Address: Natpoint Ltd, Elstree Aviation Centre, Hogg Lane, Borehamwood, WD6 3AN
Weekly Hours Worked: 9am – 5pm (1 hour lunch)
Salary: £16,000
Contact Information:
Please reach out via email at Raymond.Duke@estio.co.uk or call 0203 8342 872
Job Description:
Estio Training has an exciting new opportunity for a Junior IT Support Engineer with Natpoint, an IT Support company, based at Elstree Aerodrome, Hertfordshire.
Role Summary:
A Support based hands-on Junior IT role based on-site at the HQ in Edgeware. The role will grow in responsibility and autonomy as the candidate gains skills and confidence.
Key Responsibilities:
* Providing 1st Line IT Support
* Troubleshooting
* Using Software to fix and enhance customer systems
* Managing hardware systems and up-selling
* Basic Security measures, i.e., managing firewalls and security settings
* Maintenance of networks, Mac and Windows
Qualifications:
* Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
Skills Required:
* Interest in the IT industry
* Basic experience or junior qualification
* Desire to forge a career within the IT industry and seek to progress internally
Personal Qualities:
* Good written and verbal communication skills
* Approachable and helpful personality
* Enthusiasm and a willingness to learn
Future Prospects:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
* Prioritise systems support tasks and monitor and maintain system performance.
* Maintain regulatory, legal, and professional standards.
* Support the information systems needs for your business.
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