What you’ll do • Perform a complex range of development activities to meet business requirements • Deliver new or enhance existing functionality through either configuration or development • Working on modules such as CSM, FSM, HR Servicedesk and more • Work as part of a team to work on functionality as requested by the business, in line with company processes to ensure demands are met • Engage with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures • Ability to adapt quickly to dynamic team environments • Provides specialist guidance and advice to less experienced colleagues • Acts as a role model for colleagues with regards to technical and behavioural competencies. • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation What you’ll bring • Strong understanding of ServiceNow best practises • Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills • Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ) • Extensive experience in IT Service Management (ITSM) • Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable • Experience of working in a SaaS environment • Ability to effectively communicate with all levels of the organization • Be highly organized, meticulous, structured and methodical in delivery • Ability to work using Agile methodologies • Take full ownership of technical and business issues Additional information Location: Hatfield, 2/3 days per week hybrid working Hours: Full-time Role Type: Permanent Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.