Support the delivery of effective ICT Services across Sefton, working in partnership with both Services and the Managed ICT Service Provider
MAIN DUTIES:
1. Support the Service Delivery Lead to effectively manage the delivery of the operational ICT Service, to ensure that this delivers key Council Outcomes and offers value for money
2. Review, interpret and validate ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider
3. Monitor any ICT incidents and ensure effective communication of risks and issues to all stakeholders
4. Support the delivery of the ICT Communications plan, including the coordination of ICT operational groups and drop in sessions as required.
5. Act as an escalation point for Council departments in relation to operational ICT matters
6. Be accountable for the delivery of the corporate printing contract
7. Act as the key contact for the Local Authority for the corporate printing solution including dealing with operational issues, accommodation moves and reallocations.
8. Coordinate responses with the Managed Service Provider to Freedom of Information Requests as required
9. Support and monitor user licences to ensure value for money for the authority.
10. Work in partnership with the managed service provider to manage ICT assets including the registration for supplier warranties as required.
Organisation Structure:
GENERAL:
This job description is a representative document. Other reasonably similar duties may be allocated from time to time commensurate with the general character of the post and its grading.
All staff have a duty to take care of their own health and safety and that of others who may be affected by your actions at work. Staff must co-operate with employers and co-workers to help everyone meet their legal requirements.
The Authority has an approved equality policy in employment and copies are available to all employees. The post holder will be expected to comply with, observe and promote the equality policies of the Council.
Note: Where the post-holder is disabled, every effort will be made to support all necessary aids, adaptations or equipment to allow them to carry out all the duties of the job.
Since confidential information is involved with the duties of this post, the post-holder will be required to exercise discretion at all times and to observe relevant codes of practice and legislation in relation to data protection and personal information.
Undertake, and participate in training, coaching and development activities, as appropriate.
The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.
Prepared by: Helen Spreadbury
Literate and numerate to GCSE Grade A-C or equivalent
Relevant ICT qualification or equivalent.
E
E
AF/I
AF/I
EXPERIENCE
Experience of ICT related projects or ICT support
Experience of working with ICT Service Providers
Experience of building effective working relationships
Good experience of monitoring contract performance and KPI's
Previous experience of working in a local government environment, Working knowledge of how ICT and Digital Solutions can support the reform of service delivery
Good knowledge of ICT technologies
Excellent communication skills both verbal and written
Excellent customer service skills
Relevant knowledge of legislation including the Freedom of Information Act (2000) and General Data Protection Regulations (2018)
Knowledge of Local Authority culture, procedures and systems
Knowledge Information security governance requirements
E
E
E
E