Reception Supervisor - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire
Location Description
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
Job Description
At the Mercure Oxford Eastgate Hotel, we are recruiting for an Experienced Reception Supervisor to join our excellent front office team.
We are looking for someone with a friendly, warm personality, someone who is enthusiastic and keen to help our guests, who will be well-presented and confident, whilst understanding the heritage of our unique properties.
We want you to be focused on providing excellent customer service to all our guests and customers, delivered with passion and a smile. Our values are Loyalty, Integrity, Versatility, and Excellence, and we strive for all our team members to flourish in our hotels.
The Role
* To act as a hotel ambassador at all times as you will be representing the brand and the company.
* To comply with all Security and Health & Safety policies.
* Eye for detail, have the ability to maintain high standards, and be receptive to training and coaching.
* To have the ability to work under supervision, be polite and helpful to both colleagues and guests, have good communication skills, be friendly, enthusiastic, and willing to learn.
* To have a good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele. Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
* To act upon guest feedback to continually improve our experiences.
* To look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of office best practices.
* Support the Reception Manager with the operation and management of the front of house department.
Troo Benefits
* Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
* Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
* Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
* Mind-Blowing Employee Discount Rates: Get exclusive access to unbeatable travel discounts.
* Perks Galore with Reward Gateway: Explore a world of exciting offers on entertainment, fitness, shopping, and more.
* Refer a Friend Scheme: Share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
* Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition.
* Meals on Duty: Fuel your success with free meals on duty.
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