Main area: The Integrated Community Care Directorate
Grade: NHS AfC: Band 3
Contract: 12 months (1.00 Fixed Term 12 Months & 1.00 Fixed Term 6 Months)
Hours: Full time - 37.5 hours per week
Job ref: 190-8402-DIR
Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Northern General Hospital
Town: Sheffield
Salary: £24,071 - £25,674 pa/pro rata for part time staff
Salary period: Yearly
Closing: 13/11/2024 23:59
Interview date: 22/11/2024
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems.
Job overview
An exciting and patient-focused role has become available to provide a high-quality Hospital Discharge service within Sheffield Teaching Hospitals NHS Foundation Trust to prevent hospital delays and re-admissions. The objective of the role is to provide a seamless discharge with all provisions in place for a safe discharge by co-ordinating all service provisions together that are required upon discharge. You will be responsible for effective communication and co-ordination between wards, clinical teams, and services outside the hospital, e.g., Adult Social Care.
You will need to proactively manage the Hospital Discharge waiting lists for all discharge pathways requiring service provisions and work towards developing the Hospital Discharge HUB alongside Health & Social Care professionals.
Please note this advertisement is for 2 fixed term positions of 12 months and 6 months.
Main duties of the job
* Process and coordinate all referrals for Social Care and Community NHS Services from GP, Hospitals, and Health and Social Care professionals in a timely and professional manner.
* Receive and make telephone calls from/to other health and social care professionals.
* Coordinate hospital discharges for patients who require ongoing care to support them at home.
Working for our organisation
You will be working for an organisation that values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* Educated to GCSE standard; at least five GCSEs Grade C and above, including Maths and English or equivalent qualification/experience.
* NVQ Level 2/3 in Business Administration or equivalent relevant experience.
* ECDL or equivalent proven skills to the same standard.
* Evidence of continuous professional development.
* Any further educational qualifications are a distinct advantage.
Experience
* Experience of working in a multidisciplinary patient-centred environment.
* Experience in dealing appropriately with highly sensitive and confidential information, demonstrating a keen eye for detail.
* Experience of working in a busy office and a highly pressurised environment whilst working to tight and changing deadlines with a number of conflicting demands.
* Ability to use own initiative to problem-solve complex situations that arise.
* Proficient in the use of IT packages, particularly Microsoft Office.
* Effective communication skills and ability to deal effectively with conflict to minimise its escalation with all levels of the organisation.
* Experience of collating, recording, and maintaining databases to enable accurate data reporting.
* Experience of dealing with a high volume of telephone enquiries.
* Extensive and relevant experience in Health and Social Care.
* Knowledge of medical terminology.
* Knowledge of relevant Trust’s policies and ability to ensure compliance.
* Ability to identify Safeguarding Concerns and follow the escalation process.
* Ability to multitask and prioritise a diverse workload, meeting deadlines due to the high demands of the service.
* Ability to demonstrate negotiation and tactful skills to ensure patient needs on discharge are met.
* Confident in dealing with colleagues, patients, and other organisations in a calm, patient, and tactful manner, including in difficult situations.
* Ability to work on own initiative and take ownership of your allocated workload.
* Willingness to undertake further training and development.
* Ability to identify areas for improvement and propose achievable solutions.
* Working knowledge of Trust Systems e.g., SystmOne /Lorenzo, Insight, Patient Discharge Planning System and Sheffield City Council Liquid Logic and Azure.
* Ability to interpret information requirements and present complex findings.
Further Training
* Excellent knowledge of the NHS Trust & Social Care.
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