Job Description
Customer Service Advisor\n\nWe are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.\n\nAbout Engineius\n\nEngineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK.\n\nSince going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry.
We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability. To date we have saved fleets over 3,000,000 tonnes of CO2.\n\nWe are seeing our hard work paying off as we have won seven awards, including Best Fleet Software three years in a row, a highly commended wellbeing award, two innovation awards, and one outstanding product of the year award.\n\nKey Responsibilities:\n\nAnswering inbound phone calls from our driver network and ensuring that our drivers feel supported by:\n\nHelping to answer their queries and providing any support required.\nSolving their problems as quickly and efficiently as possible.\nUsing our online system and technology to identify when you need to make outbound calls to drivers and then guiding drivers, so they deliver the vehicle to the customer’s instructions and timings.\n\nBuilding and maintaining positive relationships with our customers by:\n\nCalling them proactively before any issue becomes a real problem and agreeing potential solutions.\nMaking sure that their email requests are actioned quickly and accurately.\n\nWhat Are We Looking For\n\nEssential:\n\nEnthusiasm and passion for customer service\nEnjoys problem-solving\nExperience handling a high volume of calls\nAble to work well under pressure and multi-task\nEnjoys relationship building and communicating with customers and suppliers over the phone\nA desire to take responsibility rather than wanting to stay ‘under the radar’\nResilience\nWillingness to learn and take on new challenges\n\nDesirable:\n\nGeographical knowledge\nVehicle knowledge\nAmbition to progress in a rapidly growing business\n\nWhat's in it for you\n\nGrow with us:\n\nYou will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team.\n\nIn the heart of Birmingham:\n\nWe are based in Birmingham city centre at Somerset House, which is only a 5-minute walk from Grand Central train station.
In summer you can enjoy the rooftop terrace and views of the city!\n\nSocials and more!\n\nSocial events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda.\n\nFitness and wellbeing:\n\nYour wellbeing and health matter to us. In the building there is a gym and showers that you can use before, during or after work.
If you like golf, you can enjoy practicing on the golf simulator too.\n\nTime to relax:\n\nWell-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service, up to a maximum of 30 days per annum.\n\nJoin Us\n\nIf you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you! Click apply now and you will be redirected to our website to complete your application