Main area: ENT Receptionist/Admin Assistant
Grade Band: 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday 9:00-5:00)
Job ref: 427-6880858
Employer: Royal United Hospitals Bath NHS Foundation Trust
Employer type: NHS
Site: Royal United Hospital
Town: Bath
Salary: £23,615 per annum
Salary period: Yearly
Closing: 18/02/2025 23:59
Job Overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to support our ENT admin team. You will cover some reception duties, support patient queries by phone, and provide full clerical services to the team in the ENT/Audiology Outpatient Departments.
You will be keen to learn about the different services offered by the ENT Department and work with colleagues to support our service users. You will join a friendly team working towards delivering excellent ENT care to our patients.
Main Duties of the Job
This role will involve a mixture of reception duties and telephone enquiries. You will effectively administer patient appointments and follow-ups, working with other departments when necessary. Training will be available to support you in delivering basic hearing aid servicing as required by patients.
Working for Our Organisation
At the RUH, we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing, and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual, and financial wellbeing.
Detailed Job Description and Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Experience
* Knowledge & previous experience of working in the NHS or similar patient-focused environment
* Previous experience working on a reception desk
Qualifications
* Educated to minimum GCSE/O level or appropriate experience
* Proficient user of IT with good keyboard skills
Skills
* Able to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
Employer Certification / Accreditation Badges
This post will require a submission for Disclosure to check for any unspent criminal convictions.
Application Numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
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