KEY RESPONSIBILITIES AND STANDARDS SELL THE TOM FORD BEAUTY BRAND Achieve required retail sales targets; daily, weekly, monthly as set by the Company. With expert knowledge strengthen customer loyalty and maximise new launches and events through targeted customer communication. GIVE EXCELLENT CUSTOMER SERVICE · Give prompt, polite and efficient service at all times. · Adhere to the TOM FORD BEAUTY service standards at all times. · Communicate and demonstrate product expertise with every customer. PERSONAL GROOMING · Maintain high standard of personal grooming as required by TOM FORD BEAUTY. · Wear the TOM FORD BEAUTY uniform and maintain the uniform clean, professional condition. · A Bold TOM FORD BEAUTY look is to be worn. · Wear only TOM FORD BEAUTY products during working hours unless otherwise specified. · Male Specialists to adhere to Tom Ford Beauty Male Grooming guidelines. WORK EFFECTIVELY AS PART OF A TEAM · Help colleagues and promote team efficiency by being flexible and taking on tasks as required. · Communicate information to the Account Coordinator and colleagues as needed. · Maintain high standards of time-keeping on the counter to ensure team efficiency. MAINTAIN HOUSEKEEPING STANDARDS · Clean counters, tester stands and displays regularly to maintain TOM FORD BEAUTY brand image. · Merchandise the counter according to brand guidelines. · Adhere to brand hygiene standards and correct utilisation of all selling/demonstration tools and take action to ensure the counter complies with these. COMPLETE ADMINISTRATION · Complete all administration accurately, legibly and on time – including personal retail sales reporting and any other specific administration that is required by the AC. 7. CARRY OUT OTHER TASKS · Carry out any other duties as may be required to support the Counter/Business Manager, the Account Co-ordinator and/or the Company from time to time. · Previous retail industry/guest services experience is desirable (preferably within beauty) · All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service · Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment · Previous experience with retail point-of-sale software is desirable · Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview