Company Description Snozone operates three indoor real snow centres in Madrid, Yorkshire, and Milton Keynes, offering a variety of skiing and snowboarding activities, family sledging fun, and fully licensed restaurants. They excel in teambuilding activities for business groups, hosting events, and educational programs for children. Snozone is committed to accessibility, sustainability, and offering sport for all, including operating a Disability Snow school and partnering with charity organisations. Snozone Milton Keynes have an exciting opportunity to join the team as Deputy General Manager. Reporting to the General Manager, you will take primary responsibility for facilities management, health and safety, and the guest experience across all areas of the venue. Key to the success of this position is your ability to manage the efficient day to day operation of the venue, compliance management and exceptional communication and people management skills. Key responsibilities will include: Compliance management across all areas of health & safety (including food & beverage) Management of maintenance, operational support, and front of house teams Control of costs and budget management Custodian of the Company’s Brand Standards and ways of working Support the General Manager in the commercial and operational running of the venue. You will have experience working within the leisure or hospitality industry and be used to working operationally across all areas of the business. With a keen eye for detail and an organised approach, you will have a committed and diligent working style and an ability to coach your team to exceptional performance. Snozone is the most dynamic and the largest indoor ski slope operator in the industry with venues in Milton Keynes, Yorkshire, and Madrid. We believe that sport is for all ages and abilities, and we actively demonstrate this commitment through our offering of snow sports experiences and tuition irrespective of age, gender, ability, disability or background. There is something for everyone Job Types: Full-time, Permanent Pay: £38,000.00-£45,000.00 per year Additional pay: Bonus scheme Yearly bonus Benefits: Additional leave Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme On-site parking Referral programme Schedule: 8 hour shift Holidays Weekend availability Work Location: In person The Person: Results-focused and able to effectively influence continuous improvement. Clear understanding and experience within the leisure and hospitality industry. Able to drive operational excellence across multiple departments to a high standard Passionate about guest satisfaction and exceeding expectations. A proven leader able to engage, inspire and develop their team. Experience of budgetary control and project planning. Able to problem solve in a calm, rational manner. Clear communicator and professional operator with high standards. A committed and diligent working style. Exhibits strong judgment, drive and influencing skills.