Job summary: Lead a team to deliver exceptional service in a busy restaurant environment, managing floor operations, training staff, and ensuring guest satisfaction.
Key Responsibilities:
- Oversee daily floor operations and coordinate with kitchen and bar teams.
- Train and motivate front-of-house staff to deliver top-notch service.
- Manage bookings, guest complaints, and special requests with professionalism and warmth.
- Implement processes for smooth service during peak times.
- Assist with stock control, budgeting, and health and safety compliance.
Requirements:
- Experience in a similar role in a fast-paced, high-volume restaurant environment.
- Strong leadership and communication skills.
- Passion for delivering exceptional service and ability to remain calm under pressure.
- Desire to grow with a company that prioritizes employee development and expansion plans.
Benefits:
- Competitive salary of £32,000 + Tronc benefits.
- Opportunities for career growth within a dynamic company.
- Employee-focused culture with ongoing training and development opportunities.