Company Description
Stratstone is the UK's leading premium automotive retailer, offering new and used cars at 70 locations across the country. We represent prestigious manufacturers such as Aston Martin, BMW, Ferrari, Jaguar Land Rover, Mercedes-Benz, MINI, Porsche, and Smart. Established in 1921, we are renowned for our exceptional customer service and expert aftercare. A career at Stratstone provides opportunities to work with inspirational brands and pioneering products in a dynamic environment, with roles available in Sales, Service, Parts, Bodyshop, Customer Service, Finance & Administration, and Management.
Role Description
This is a full-time onsite role for a Service Advisor located in the West Midlands. The Service Advisor will be responsible for delivering excellent customer-focused service, ensuring customer satisfaction, and managing aftersales processes. Daily tasks include communicating effectively with customers, scheduling service appointments, addressing customer inquiries, and coordinating vehicle repairs and maintenance with service technicians.
Qualifications
* Customer Satisfaction, Customer-focused Service, and Customer Service skills
* Strong Communication skills
* Experience in Aftersales
* Excellent interpersonal and organizational abilities
* Ability to work effectively in a team-oriented environment
* Previous experience in the automotive industry is a plus
* Relevant qualifications in Customer Service or a related field are beneficial
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Automotive
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