Are you looking to kick-start your career in the IT industry? Do you want to work for a company who puts their clients at the heart of everything that they do? This could be just the role for you! Baltic Apprenticeships are delighted to be recruiting for an IT Apprentice to work on behalf of one of their clients. Based in North Weald, providingthe best IT solutions possible for their clients, providing peace of mind and reducing IT downtime. This is a fantastic opportunity to start your IT Support career working with a supportive business. Roles and Responsibilities * Communicating with clients and colleagues via email and telephone * Responding to tickets on the CRM system * Securing connection of a range of devices to the company network (PCs, Laptops, Routers and Phones) * Working with the network manager and data centre staff using tools such as Wireshark, P-Cap and Cacti * Testing and Configuring desktops, laptops and servers * Installation of software, including anti-virus packages