Claims Handler
Newcastle-Under-Lyme
£22,500 - £25,000 per annum
Monday to Friday, 37.5 hours per week
Are you an experienced Claims Handler seeking a new challenge with a team that excels beyond industry standards?
Our client boasts over a century of combined claims expertise, providing you with the opportunity to grow, broaden your knowledge across diverse insurance products, and pursue professional qualifications.
What You'll Be Doing:
* Managing a caseload of insurance claims across a multi-client team
* Overseeing all stages of the claims process from initiation to resolution
* Responding to inquiries from customers, clients, and suppliers in a timely manner
* Assuming responsibility for a key aspect of the customer experience throughout their insurance claim journey
* Communicating with clients, customers, and suppliers through an omni-channel approach, including email, phone, and a bespoke messaging service
* As a senior role, demonstrating self-motivation, with the ability to effectively prioritize tasks and operate with a high degree of autonomy
* Undertaking leadership responsibilities, including managing a team of surveyors within a designated region, as well as triaging insurance claims and appointing appropriate suppliers to ensure optimal outcomes for the customer while managing costs for the insurer
We're looking for someone who:
* Prior experience in customer service, with a focus on preventing and resolving complaints
* Experience within the insurance industry, specifically in household insurance
* Relevant qualifications such as Buildings Insurance for Claims Handlers, Technical Modules, or other job-related technical certifications
* Strong IT skills, with the ability to navigate and utilize multiple systems effectively
* Excellent communication skills, both written and verbal
* Strong organizational skills with the ability to manage tasks efficiently
If you're passionate about customer service, thrive in a fast-paced environment, and are eager to learn and grow, we'd love to hear from you.
Please send your CV to (url removed) or call (phone number removed)
INDCOM