Job Details: Account Manager (Field-Based) Full details of the job. Vacancy NameAccount Manager (Field-Based)Vacancy NoVN505Employment TypeFull-TimeLocationHarrogateType of VacancyPermanentJob Description (external use) Aim of the role: The aim of the role is two-fold; to initiate and develop relationships with new Customers as well as proactively managing and upselling Redcentric's product portfolio into the existing Customer base to increase order value in line with the aims of the business. Key Responsibilities Responsibilities may include but are not restricted to the following: Developing new business relationships (either from leads generated personally or by the Marketing team): making follow up calls, conducting new business presentations, making Customer visits Maintaining and developing existing Customer relationships to ensure contracts are renewed and to proactively upsell into Customer base Attending "Service Review" meetings with existing Customers to improve relationships, communication and to facilitate an upsell/renewal Acting as the escalation point for any Customer complaints or queries Facilitating and participating in business negotiations on behalf of Redcentric Liaising with all appropriate contacts both internally and externally to ensure that negotiations/deals progress smoothly. Working to achieve both individual and team targets (agreed) within budgetary constraints Updating and maintaining the system in line with the Sales process. Producing monthly forecast reports and statistics, as required Adhering to the Company's procedures and completing necessary documentation Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards: Compliance with Redcentric's policies and procedures Handling and protection of Redcentric information Reporting of security events Implementing appropriate policies and procedures Person Specification The role requires an individual who is capable of quickly gaining sound product and company knowledge and further developing their already excellent and proven sales skills (from lead generation and new business presentations through to complex negotiations). The ideal candidate will have a track record in end user sales, ideally gained within a telecoms/managed services environment and will have experience of selling both directly to end users and via Business Partners. We believe that the following personal attributes are essential to succeed in this role: Target-orientated/Results-focused Highly motivated, with a pro-active approach to workload Confident and positive personality Determined approach Able to work on own initiative Intelligent and keen to learn new skills Team player Hours of work The company's standard hours of work are 9.00am - 5.30pm with one hour for lunch, Monday to Thursday, and 9.00am-3.30pm on a Friday, however due to the nature of the role, flexibility will be required.