We are currently working with a long-standing client who is looking for a Project Coordinator to join their fast-paced team.
Our client is a rapidly expanding company within the Mechanical, Electrical, and Facility Management sectors. They are experts in providing services for a variety of industries including commercial, domestic, and the public sector throughout the UK and Ireland.
The Project Coordinator is an integral part of the team. This role requires an individual to be able to multitask and prioritize workload due to the nature of this busy role. This role will be based in their Mallusk office and provide support to their HVAC Capital Works projects in Northern Ireland.
Summary of Duties:
1. To coordinate site construction projects ensuring that works are carried out effectively and on-time.
2. To manage scheduling of engineer diaries to ensure effective cover is provided for all projects.
3. To receive incoming calls and record/manage these efficiently to the required job standard.
4. Providing support to clients by telephone and email.
5. Logging and assigning response maintenance calls promptly and efficiently.
6. Processing operatives paperwork and closing calls to submit for payment.
7. Responding within agreed time frames, service levels, and contract terms to ensure that work orders are met.
8. Targeted KPI’s in relation to contract requirements.
9. Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning).
10. Routine administrative tasks.
11. Liaise and communicate with key stakeholders and clients.
12. Early escalation of any issues or concerns to line manager/client.
13. To undertake additional duties in line with management requests as required.
14. To understand and comply with policies and procedures.
15. Support with applications and certificates from various authorities/clients.
16. To carry out work in a safe and diligent manner.
17. Adhere to the Data Protection Act.
18. Scheduling out daily runs for multiple operatives.
19. Organising the materials for operatives, dealing with suppliers and sub-contractors.
Person Specification:
1. 1 year experience in an office environment.
2. 5 GCSE’s to include English and Maths.
3. Fluent Microsoft Office Experience.
4. Proactive and can work independently with limited supervision.
5. Strong customer focus and professional at all times.
6. Demonstrate high levels of organisational skills.
7. Excellent communication skills.
8. Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers.
9. Adaptable with a flexible and positive attitude.
10. Ability to multitask – large volume of calls.
11. Trustworthy and approachable.
12. Lead by example.
13. Can-do attitude.
Skills:
Admin Administrator, 1 year office experience.
If you are interested in this role, please click the apply button or alternatively phone Kirsty on 07715582743.
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