As the Operations Excellence Lead you will be responsible for identifying, prioritising, planning, facilitating, execution and delivery of continuous improvements for all key areas of the business, Retail, Distribution, Contact Centres & the Vets. You will need to engage, inspire and work collaboratively with Business Change and other key stakeholders to embrace continuous improvement tools and long-lasting change within their areas. You will support in defining the delivery of the operational excellence roadmap whilst embedding continuous improvement principles driving value in the eye of the customer.,
* Working with Business Change, scope, shape and resource a CI programme of work utilising Lean Six Sigma principles to manage projects that underpin the strategic direction of the business.
* Engage and coordinate with the business (and each business unit), to identify, evaluate, align, and prioritise opportunities, working on complex projects of large scope.
* Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
* Provide regular detailed updates on the CI Roadmap to senior stakeholders translating complex statistical analysis into plain language.
* Develop a consultative 'model' approach to unlock opportunities and build a future pipeline of activity.
* Be responsible for the preparation, execution, and aftercare of Operational Excellence improvement projects.
* Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
* Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times., Our new salary calculator is designed to give you a clear picture of your potential salary, bonuses, and pension at Pets at Home. But that's just the start-we also offer a range of additional benefits, from holiday purchase options to private health and life assurance. These are all part of our commitment to your well-being, ensuring you're supported in every aspect of your life. With this tool, you can begin to see how rewarding your future with us could be.
Calculate your reward Enter your salary and we will calculate your overall reward. Total amount you earn per year Base Salary £ Annual Performance Related Bonus £ Employer Pension £ Total Reward £ Please note that the salary calculator provides an indicative estimate of your potential earnings, including salary, bonuses, and pension contributions. While we strive for accuracy, the figures displayed are for guidance purposes only and do not constitute a guarantee of actual remuneration. Final compensation details will be confirmed during the hiring process.
* Lean Six Sigma Black Belt
* 5 years of relevant experience leading Operational Excellence Teams.
* Strategic in mind set - unlocking value to the business.
* Inspiring and motivating leader.
* Collaborating and influencing others beyond your team.
* Experience of hands-on implementation of continuous improvement programs and Lean solutions to support productivity and efficiency gains.
* Knowledge of and demonstrable experience of business improvement tools and methodologies, project management and change management are essential.
* Ability to identify key stakeholders; engage with a diverse group of internal and external stakeholders to influence direction of projects as well as develop a wide scope of influence.
Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.