Job summary
Are you looking for a new opportunity to support the delivery of an excellent service to children and young people in Birmingham?
As a Senior Administrator, you will play a pivotal role in providing comprehensive administrative support to a dynamic and fast-paced environment. Your responsibilities will encompass a wide array of tasks, from prioritising daily workloads to facilitating effective communication among various stakeholders. Your attention to detail, communication skills, and commitment to maintaining confidentiality will be crucial in ensuring smooth operations and high-quality patient care.
Main duties of the job
* Provide telephone answering services to service users and professionals through the Liberty phone system, efficiently transferring calls or taking messages.
* Upload documents to an electronic patient records database, contributing to accurate and accessible patient information.
* Support the maintenance of general stationery stock to facilitate smooth office operations.
* Handle incoming queries in the shared mailbox, addressing them promptly and effectively.
* Validate patient details and demographics, ensuring updates are made on the FTB Database accurately.
* Maintain a professional and helpful demeanor, seeking information as needed and recording messages accurately.
* Collaborate with the admin team on secretarial tasks when required, fostering a cooperative work environment.
* Interact professionally with a multidisciplinary team within the service and staff from other departments, adhering to policies and procedures, and maintaining confidentiality.
* Take minutes during team meetings, contributing to effective documentation and follow-up.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
284-25-7040185-MHSFM
Job locations
1 Printing House Street, Birmingham, B4 6DF
Person Specification
Qualifications, Knowledge and Experience Essential
* Educated to GCSE or equivalent: includes English Language at Grade C or above
* Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
* Aware of need to maintain high level of confidentiality and conform to all requirements in relation to information governance
* Manage own workload, re-prioritise as necessary to adapt to changing demands
* Demonstrate effective communication and interpersonal skills; including telephone and face to face contact
Desirable
* Knowledge of FTB Database - RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details
Employer name: Birmingham Women's and Children's NHS Foundation Trust
Address: 1 Printing House Street, Birmingham, B4 6DF
Employer's website: https://bwc.nhs.uk/
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