Our long-term and established client is looking for an Account Executive to join their friendly team. The main focus of this role is the Account Executive position; however, you will also be required to handle a limited number of current orders to relieve the pressure on the order processing team. The salary is £30,000 - £32,000 plus an annual bonus of £900 - £1,800.
The role involves the following responsibilities:
Account Executive Role
* Filter incoming enquiries and respond professionally & promptly if the senior sales team is not available.
* Take a client brief and produce an accurate quote.
* Assist with other sales tasks, for example, sending out product samples.
* Manage a shared inbox, filtering & distributing emails to team members.
* Provide holiday cover for other members of the sales team.
Order Processing Role
* Receive an order from the sales team and manage it through the process to delivery and submission of invoice.
* This includes liaising with suppliers to produce visual proofs and ensuring the client's logo is used properly, then obtaining proof sign-off from the client.
* Undertake some basic artwork and check that the client’s logos are correctly formatted.
* Take all the various steps to ensure products are printed correctly and suppliers can deliver on time to the client.
* Ensure the products are of the correct quality and, in the event of a client complaint or question, liaise with the supplier to address any issues relating to design, print quality, quantity, packing, and product quality.
* Take responsibility for the dispatch and fulfillment of orders and liaise with couriers.
* Provide holiday cover for other members of the order processing team.
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