Under supervision, serves as liaison between the physicians, office support staff, and the Practice Manager.
The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices.
Position: Operations Coordinator
Department: SEMC
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
* Performs duties and provides assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
* Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
* Responsible for accurate registration, scheduling, confirmation, and billing functions.
* Responsible for answering clinic phones and sending messages to clinic staff/providers as appropriate. Makes recommendations for improvements/enhancements to registration, scheduling, and billing procedures. Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
* Responsible for daily oversight and reconciliation of co-payment and cash collection.
* Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
* Responsible for monitoring missing charge reports.
* Oversees ordering all necessary supplies and equipment for the practice.
* The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments.
* Under the direction of the Practice Director, responsible for the training and on-board processing of all new employees.
* Assists Practice Director with Payroll and payment of Invoices.
* Assurance that all “Best Practice” initiatives are followed.
* Maintains patient confidentiality according to Steward and hospital standards. All other duties as assigned.
Equal Opportunity Employer/Disabled/Veterans
Our People
Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.
BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.
EEO & Accommodation Statement
Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.
Requirements
Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.
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