We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.
This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.
Main responsibilities:
1. Work closely with the Client Services Managers to deliver exceptional service.
2. Support a team of 12, ensuring every customer interaction is positive and memorable.
3. Provide support and guidance to resolve customer issues or queries.
4. Showcase your excellent communication and problem-solving skills.
5. Join a supportive and collaborative team.
Required skills:
6. Experience in a customer care/experience role.
7. Confident communicator and relationship builder.
8. Organisational skills with the ability to multitask in a fast-paced environment.
9. Strong analytical skills for interpreting data and providing actionable insights.
10. Ability to work collaboratively in a team and adapt to change management processes.
11. Effective problem-solving skills.
Please only apply if you have the right to work in the UK and can work on-site up to 5 days per week in Sunderland.