The role of a Support Engineer in the Comixology team involves maintenance and upkeep of the systems, tools, and workflows used by the Comixology operations team. This role also involves developing value-added features to automate repetitive manual processes and deliver tools to increase productivity for the Operations Team.
We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases. Once we identify a pattern, we invest in automation to reduce manual work.
This job requires you to resolve complex support issues. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
Key Job Responsibilities
1. Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
2. Work on operations and maintenance-driven coding projects, primarily Java-based projects.
3. Functionally decompose complex problems into simple, straightforward solutions.
4. Demonstrate expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
5. Ensure quality of architecture, design, and implementation of your systems.
6. Take ownership of one or more digital products or components.
A Day in the Life
A day in the life of a Support Engineer working on Comixology support activities involves maintenance of the tools and resolving trouble tickets and issues raised by customers and the operations team. Apart from working on a broad spectrum of technical issues, a Support Engineer in Comixology may also develop internal tools and scripts to help the team and stakeholders or work with leadership on process improvement initiatives.
Our Engineers are also the “voice of the customer” and influence the development teams for recurring issues or feature requests.
About the Team
The Comixology Support is part of the QM Support Team, which takes care of maintaining and supporting the Operator Tools. We handle software updates and mandatory migration activities for these tools and systems. We also develop value-added features to automate repetitive manual processes and enhance existing tools to increase productivity for the Operations Team.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
- Knowledge of AWS integration and usage.
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