Westmorland and Furness Council is proud to serve one of the most beautiful regions in the UK. The scenic views are matched by the quality of life, the diversity of its communities and the friendliness of its people.
Our employees are at the heart of delivering our services to these communities. We value the contribution of our staff and are committed to leading and empowering colleagues to be innovative, engaged and customer focused. This supports our commitment to ensure Westmorland and Furness is a great place to live, work and thrive.
Do you enjoy working independently and with a fantastic team of people?
We’re looking for two motivated and enthusiastic Customer Service Advisors, who will be based at Barrow Town Hall, whilst working with the wider Customer Service Team to deliver a consistent service to all residents of the Westmorland and Furness area.
The successful candidate’s will be joining a friendly multi-skilled Customer Service Team who are passionate about providing top level customer service and supporting delivery of the Councils statutory obligations. The team resolve a significant proportion of customer queries at the first point of contact, providing accurate advice and guidance on a wide range of subjects, including Revenues and Benefits, Waste and Recycling and a variety of other general enquiries regarding Council Services.
Who we are looking for...
The role requires excellent communication skills to engage appropriately with a wide range of customers both internally and externally, via telephone, email and face-to-face.
The ability to work in a fast-paced environment whilst maintaining great attention to detail is essential to this role. You must also have the confidence to work proactively and independently, whilst also being a supportive and valued member of the team.
If you are well organised, like a varied and challenging role and can deliver high standards of customer service with a flexible approach, then we’d love to hear from you!
If you have any questions about the post and would like more information, please contact Andrew.Pearse@westmorlandandfurness.gov.uk
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.