Quality Development Consultant
Region: South East
Location: Winchester
Contract type: Fixed Term Contract
Reference number: SADI02419
Working pattern: Full-time
Salary: Up to £50,000 + 17.5% annual bonus + benefits package
Closing date: 21st November 2024
Key Responsibilities
* Be a key member of the NFU Mutual South East Regional team
* Lead the compliance strategy and implementation of standards
* Regional field-based role covering Hampshire, Wiltshire, Sussex and Surrey
About the Role
As a Quality Development Consultant, you will play a crucial role in influencing and monitoring the performance of NFU Mutual Agents across Hampshire, Wiltshire, Sussex and Surrey. Your primary responsibility will be to ensure that the sales of NFUM products and services meet the required quality and regulatory standards. By promoting best practices, you will help provide excellent service to our customers and minimize breaches and complaints. You will be an integral part of a dynamic regional sales team while also working independently and one-on-one with our partners in the NFU Mutual Agency network.
Your activities will include supporting and overseeing new Agents to ensure they receive initial training, monitoring, and sales support. You’ll also monitor, assess, and coach existing agents to achieve the required standards of competence. Additionally, you will analyse, proactively identify, report, and escalate common or systemic quality risks and issues. This will involve influencing and supporting the shaping of national development solutions or risk mitigation actions to protect customers and NFUM’s reputation. You’ll also complete Agency Training & Competency audits to gain control assurance and ensure that any remedial actions are identified and agreed upon to meet compliance requirements.
This varied and interesting role requires you to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development, and Head Office colleagues. You will ensure effective collaboration across the regional team and that all General Insurance Training and competence requirements are met within your Agencies. Additionally, you will be involved in delivering one-off projects and activities as required.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.
About You
You’ll have a solid background in Insurance or Financial Services. You’ll possess the ability to complete audits within a regulated environment and have experience in compliance and sales.
Strong attention to detail is essential, along with excellent feedback and coaching skills. You should be adept at managing conflict and demonstrate resilience in challenging situations. Ambition is key, and you should have strong organisational skills to manage your responsibilities effectively.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary up to £50k dependant upon experience
* Annual bonus (up to 17.5% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteer in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award.
About NFU Mutual
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
#J-18808-Ljbffr