Our immediate requirement is for an experienced Lead Technician to be a key part of our team. This position is based within our end users organisation based in the City Of London, who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Lead Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Desirable skills; -Minimum of three years corporate AV support background. -Knowledge of Audio-Visual systems and technologies. - Knowledge in Event audio, video and lighting equipment both digital and analogue. - Ability to quickly adapt to changing needs, infrastructure, and evolving business processes. - Ability to multitask and work under pressure to meet strict deadlines. - Remain client facing and calm under pressure at all times. - Have excellent communication, time management, presentation and organizational skills. - Be enthusiastic and self-motivated. - Be able to establish productive relationships with people at all levels. - Ability to use own initiative appropriately. - Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner. Operational responsibilities to include: - Service Ownership of all aspects of day-to-day delivery to our clients and partners. - Primary point of contact onsite for our client. - Staff management to the onsite team/s and rota. - Provide comprehensive reporting to the service delivery and account manager. - Attend monthly and quarterly service review meetings. - Provide a senior level of technical support at the point of escalation. - Operational coordination between our teams, including the technical helpdesk, field service, projects teams and client liaison. - Audio Visual support onsite when required; this could be supporting events, VIP meeting room support and hybrid meeting support. Expectations of an onsite Lead Technician: - Strong leadership and team building initiatives. - Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer. - Conduct weekly meetings to consistently improve the onsite service.