Role: First Line Support Analyst
Salary £23k-£26k Depending on Experience
Location Mansfield
Hours - Working shifts on a rota basis from 6am - 10pm (1 in 3 weekends)
We are looking for a First Line Support Analyst for a busy Mansfield based organisation.
Working in a fast paced and varied role, you will be providing Technical support to business clients and escalating more complex issues to internal departments and third parties as well as:
* First point of contact for all client technical issues
* Coordinating and resolving issue from call to completion
* Updating the client on progress and timescales
* Logging and recording all issues
* Assigning calls to engineers and 3rd parties
* Providing excellent customer service
* Creating standard documentation on problem resolution and fixes
The ideal candidate for the First Line Support Analyst role will have:
1. Experience within a fast faced customer service role
2. Ability to work on their own, as part of a team, and under pressure
3. Good time management and ability to prioritise
4. An interest in problem-solving with hardware, operating systems, and software packages
5. Excellent communication skills, both written and verbal
6. Flexibility to work on a rota basis between the hours of 6am-10pm,...