Job Description Your responsibilities: Providing professional first line technical advice, guidance and support to the customer on a variety of products Handling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiries Diagnosing and resolving first line technical issues Understanding the customer requirements Advising customers on the best services available Responding to customer requirements, resolving customer queries and complaints Build rapport with the customers Capture, maintain and ensure quality of customer data. Contributing to the overall performance of the team Deliver and maintain both individual and team targets