Job summary GP Receptionist Full-Time and Part-Time Positions Available Join our friendly and supportive GP Surgery team as a Receptionist You'll be the first point of contact for patients, delivering excellent customer service while managing key administrative tasks to support our clinicians and staff. About You: Previous experience in a GP practice is essential. Emis Trained Professional, discreet, and capable of handling sensitive information responsibly. Role Details: Rotational shifts: Monday to Friday, 8:00 AM to 6:30 PM. Positions: 1 Full-Time (37.5 hours) and 1 Part-Time (22.5 hours). Become a valued part of our welcoming team and contribute to the efficient running of our practice Main duties of the job Key Responsibilities Patient Interaction Greet patients and visitors warmly upon arrival. Handle telephone and in-person inquiries professionally and efficiently. Schedule, reschedule, and cancel patient appointments using the practice's system. Provide information about the practice's services and procedures. Administrative Duties Maintain accurate and up-to-date patient records, ensuring confidentiality. Process patient registrations, including verifying personal details. Manage correspondence such as emails, letters, and referrals. Handle repeat prescription requests in line with practice policies. File and retrieve patient records and documents as needed. Operational Support Coordinate with clinical staff to ensure smooth patient flow and appointment scheduling. Assist with preparing rooms and equipment for clinics when necessary. Record and manage patient arrivals and waiting lists. Address patient complaints or direct them to appropriate staff for resolution. Compliance and Confidentiality Adhere to all practice policies, including confidentiality and GDPR regulations. Ensure infection control measures are followed in the reception area. About us At The Willows Medical Practice, we are dedicated to delivering high-quality, compassionate care with a patient-first ethos. Our skilled team of GPs, nurses, and administrative staff work collaboratively in a supportive, friendly environment. We value teamwork, innovation, and continuous learning, fostering a culture where everyone is empowered to grow and excel. Joining our practice offers opportunities for career progression, work-life balance, and competitive benefits, all within a welcoming and dynamic team. Be part of a practice committed to making a meaningful difference in our communitys health and well-being. Date posted 12 December 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A4711-24-0007 Job locations Hainault Health Centre Manford Way Chigwell Essex IG7 4DF Job description Job responsibilities Patient Interaction Greet patients and visitors warmly upon arrival. Handle telephone and in-person inquiries professionally and efficiently. Schedule, reschedule, and cancel patient appointments using the practice's system. Provide information about the practice's services and procedures. Administrative Duties Maintain accurate and up-to-date patient records, ensuring confidentiality. Process patient registrations, including verifying personal details. Manage correspondence such as emails, letters, and referrals. Handle repeat prescription requests in line with practice policies. File and retrieve patient records and documents as needed. Operational Support Coordinate with clinical staff to ensure smooth patient flow and appointment scheduling. Assist with preparing rooms and equipment for clinics when necessary. Record and manage patient arrivals and waiting lists. Address patient complaints or direct them to appropriate staff for resolution. Compliance and Confidentiality Adhere to all practice policies, including confidentiality and GDPR regulations. Ensure infection control measures are followed in the reception area. Skills and Qualifications Essential Previous experience in a healthcare or GP practice setting. Strong interpersonal and communication skills. Proficiency in IT systems, particularly appointment booking software (EMIS) Ability to multitask in a busy environment. Excellent organizational skills and attention to detail. Understanding of patient confidentiality and data protection regulations. Desirable Knowledge of medical terminology. Training in customer service or administration. Working Conditions Hours: Full-time/part-time as required, including occasional evenings or weekends. Environment: Office-based, within a GP surgery. Physical Requirements: Periods of sitting at a desk and interacting with patients, occasional light lifting. Key Competencies Empathy and patience in dealing with patients. Problem-solving skills. Teamwork and collaboration with clinical and non-clinical staff. Resilience under pressure. Job description Job responsibilities Patient Interaction Greet patients and visitors warmly upon arrival. Handle telephone and in-person inquiries professionally and efficiently. Schedule, reschedule, and cancel patient appointments using the practice's system. Provide information about the practice's services and procedures. Administrative Duties Maintain accurate and up-to-date patient records, ensuring confidentiality. Process patient registrations, including verifying personal details. Manage correspondence such as emails, letters, and referrals. Handle repeat prescription requests in line with practice policies. File and retrieve patient records and documents as needed. Operational Support Coordinate with clinical staff to ensure smooth patient flow and appointment scheduling. Assist with preparing rooms and equipment for clinics when necessary. Record and manage patient arrivals and waiting lists. Address patient complaints or direct them to appropriate staff for resolution. Compliance and Confidentiality Adhere to all practice policies, including confidentiality and GDPR regulations. Ensure infection control measures are followed in the reception area. Skills and Qualifications Essential Previous experience in a healthcare or GP practice setting. Strong interpersonal and communication skills. Proficiency in IT systems, particularly appointment booking software (EMIS) Ability to multitask in a busy environment. Excellent organizational skills and attention to detail. Understanding of patient confidentiality and data protection regulations. Desirable Knowledge of medical terminology. Training in customer service or administration. Working Conditions Hours: Full-time/part-time as required, including occasional evenings or weekends. Environment: Office-based, within a GP surgery. Physical Requirements: Periods of sitting at a desk and interacting with patients, occasional light lifting. Key Competencies Empathy and patience in dealing with patients. Problem-solving skills. Teamwork and collaboration with clinical and non-clinical staff. Resilience under pressure. Person Specification Experience Essential - Experience of working in a GP Surgery. - Telephone Communication - Dealing with the Public -Using Emis Desirable Experience of working in Primary Care Qualifications Essential GCSE grade A to C in English & Maths Desirable Computer or IT Customer Care Person Specification Experience Essential - Experience of working in a GP Surgery. - Telephone Communication - Dealing with the Public -Using Emis Desirable Experience of working in Primary Care Qualifications Essential GCSE grade A to C in English & Maths Desirable Computer or IT Customer Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Willows Medical Practice Address Hainault Health Centre Manford Way Chigwell Essex IG7 4DF Employer's website https://www.willowspractice.co.uk/ (Opens in a new tab)