Job Title: Reservations Agent
Location: The Quays Hotel, Sheffield Job Type: Full-Time (40 hours per week, 5 days over 7)
Are you an organised and strategic thinker with a passion for hospitality and customer service?
Do you excel at managing reservations, optimising occupancy rates, and delivering outstanding guest experiences? If so, we have an exciting opportunity for you to join our team at The Quays Hotel Sheffield!
About Us
At The Quays Hotel Sheffield, we are dedicated to providing exceptional stays for our guests. Our hotel boasts stunning waterfront views, modern facilities, and a warm, welcoming environment. With exciting renovation plans underway to expand our current 128 rooms to 160, now is the perfect time to join us and be part of our growth!
The Role
We are looking for a Reservations Agent to join our team and play a key role in handling room bookings, maximising revenue, and ensuring a seamless guest experience. Reporting directly to the Front Office Manager, you will also collaborate with various departments to optimise occupancy and support the hotel's sales efforts.
Key Responsibilities:
* Handling reservation enquiries via phone, email, and online booking systems
* Managing room bookings efficiently and accurately
* Processing group reservations, contracts, rooming lists, and handling VIP requests
* Coordinating room allocations and ensuring booking accuracy
* Handling payments and invoicing for individual and group bookings
* Maximising room revenue through upselling and promotional offers
* Identifying and generating sales leads for the sales team to pursue
* Assisting the front desk team with guest check-ins, check-outs, and front office duties as needed
* Liaising with revenue management to analyse booking trends and optimise occupancy
* Maintaining accurate records and updating reservation systems
What We're Looking For:
* Previous experience in a reservations, front office, or customer service role (hotel experience preferred)
* Strong communication, organisational, and problem-solving skills
* Ability to work under pressure in a fast-paced environment
* High level of attention to detail and accuracy
* Experience handling group bookings, contracts, and room allocations is advantageous
* Knowledge of Guestline and Opera Cloud would be highly beneficial
* A proactive mindset with the ability to identify and pass on sales opportunities
* A positive, professional, and friendly attitude
* Flexibility to assist with front desk operations when required
What We Offer:
* Competitive salary
* Career development and training opportunities
* Full-time permanent contract (40 hours per week, 5 days over 7)
* A dynamic and supportive team environment
* Hotel discounts and staff benefits
Perks & Benefits:
* 28 days holiday per annum
* Additional holiday with length of service milestones
* Pension scheme
* Free parking while on shift
* Rewards and recognition programs
* Growth opportunities & dedicated training program
* Team, friends, and family hotel rates
* Up to 40% discount on food
* Referral bonus starting at £250
* 24/7 access to Employee Assistance Programme (EAP) hotline for support and wellbeing
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**