Job description:
Senior Receptionist – Hotel – Sidmouth, Devon – £25K
1. Salary £25,000
2. Immediate start
3. Driving license preferable – due to location
4. Hospitality relevant experience
An exciting opportunity has arisen for an experienced Senior Receptionist to join this fine Hotel. The client is proud of their strong customer relationships and friendly atmosphere and are looking for experienced Senior Receptionist who can meet the high standards needed to cover the reception desk. Due to the demand to servicing their discerning clients, they are looking for like minded individuals who have worked in a 5* hotel or fine dining restaurant with experience in reception management to join their team on a permanent basis.
As a Senior Receptionist you will be responsible for:
5. Taking telephone calls
6. Providing a warm welcome to every guest
7. All aspects of guest relations
8. Assisting in general enquiries including bookings and reservation requests, dealing with enquiries & reception duties
9. Dealing and solving problems
10. Regular show rounds and dealing with event enquiries
11. Managing reception staff members
12. Follow company and department procedures
13. Having good admin skills
14. Identifying problems and reacting to resolve the issues
The Ideal candidate will be:
15. Experienced in a similar reception role within high end hotel/restaurant at management level
16. Able to work within a small team and individually
17. Able to work in a high demanding environment
18. Have high customer service skills with great telephone manners
19. Able to act upon different situations in a precise and professional manner
20. Able to follow clear instructions
21. Used to dealing with reports
22. Proactive and being able to think on their feet
You must be prepared to work with the needs of the business which includes early, late and weekend shifts.
You must have your own transport.