Support Worker - Temporary Accommodation Job description This post is not suitable as a job share opportunity. We are currently looking for enthusiastic and motivated people who want to make a difference. Our team support people across temporary accommodation, both in the hostel and any dispersed accommodation. We are looking for a Support Worker to provide high quality appropriate housing support to all customers to enable them to complete actions in Personal Housing Plan or support plan with a view to helping people move on into permanent accommodation suitable for their needs Your role as a support worker will include: Helping customers to identify their own support needs, and to identify and work towards goals Managing rent accounts and any rent arrears Assisting customers to gain essential skills such as cooking, budgeting, IT literacy Maintaining accurate records and customer files Assisting customers with benefits claims Responding to and managing any incidents in the accommodation. Managing pitch and overall site condition including litter, health and safety issues and repairs. Helping customers to access services such as health, education, or employment support. Understanding and working sensitively in relation to relationships and dynamics on traveller sites. Understanding and working sensitively with cultural issues. This is a challenging and rewarding role which includes building relationships with customers, helping them to identify any support needs and empowering them to access that support. There will be the opportunity to work alongside other professionals to offer high quality, individual support to customer and this will be an exciting and varied role for the right candidate. The role requires the successful applicant to work to an agreed rota and provide a flexible response to rota requirements 365 day per year from 8.30am until 8pm. As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language. The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service. The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings. For further information or an informal discussion please contact: Tony Shephard (Temporary Accommdation Supervisor) at tony.shephardyork.gov.uk or on 01904 553626 or Emily Johnson (Temporary Accommodation Supervisor) at emily.johnsonyork.gov.uk or on 01904 555158 Closing date: Tuesday 4 February 2025 at 12 midnight Interview date: Thursday 13 February 2025