Customer Services Advisor at Post Office Ltd | London (20 Hrs weekly)
Post Office Ltd is looking for a friendly and customer-focused Customer Services Advisor to join its team in London. This 20-hour-per-week role is ideal for individuals with previous customer service and cash handling experience, who thrive in a fast-paced environment.
The ideal candidate will have excellent communication skills and the ability to engage in friendly, informed conversations about Post Office products and services. This is a great opportunity to work in a dynamic setting, providing essential support to the community while developing valuable skills in customer service and retail operations.
Apply today and become part of a trusted brand dedicated to exceptional service!
About Post Office
Post Office is an integral part of every community, upheld by the dedication and service of its postmasters. In a world that is constantly evolving, the organization recognizes the importance of adapting and growing. As it navigates the shifting landscapes of the digital age, Post Office remains committed to evolution while preserving the personal touch that defines its service.
While there is still much work to be done, Post Office seeks individuals who are ready to think differently in tackling future challenges—those who demonstrate resilience and a deep sense of responsibility toward postmasters and the communities they serve. This mission drives the organization, ensuring a continued focus on purpose and strategic intent.
Contract Type: 6 months fixed term contract
Hours: 20 hours per week: Mondays to Saturdays between 9am and 5:30pm
Location: High Street, Croydon
Closing Date: 11/04/2025
Please note, if successful in this role, your contractual job title will be Customer Services Consultant.
What to expect
* As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services.
* You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.
* This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
* 25 days annual leave that increases with tenure
* Access to Benenden Healthcare
* Life assurance
* Full support from our employee assistance programme and access to our employee benefits platform
* Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth.
What you’ll need to succeed
* You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will:
* Have previous customer service and cash handling experience.
* Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services.
* Be a great team player who understands and respects everybody’s contribution to our success.
* Understand what outstanding customer service looks, feels, and sounds like.
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