We’re seeking an experienced administrator to support the clinical team in the delivery of Wizzybugs to children and their families through efficient administration, welcoming our beneficiaries and providing excellent care and support throughout. Job Description The postholder will provide ongoing input into the development and maintaining of Designability’s clinical governance processes to ensure the provision of an exemplary standard of practice. Key Responsibilities: Communicating with families via written correspondence, email, over the telephone and in person. Acting as the first point of contact for WBLS families for all clinical queries throughout the loan period. Follow governance procedures, ensuring that the CRM system is kept up to date with all relevant information and data. Scheduling of clinical appointments, including one and six-month reviews, ad hoc reviews and end of loan extensions. Proactively seek process improvements to maximise administrative efficiencies for the loan scheme Attending clinical focused exhibitions and events throughout the year. Other administration duties as required, such as assisting with marketing campaigns. You will have: Extensive administration experience Excellent written and oral communication skills with a good standard of competency in English and maths Excellent IT skills, with intermediate MS Office Accurate typing to a good speed Very strong interpersonal skills Ability to show initiative in problem solving when dealing with novel or conflicting demands Effective time management skills Strong customer service skills and excellent telephone manner Experience using a CRM system Data analysis skills, with the ability to spot key trends and recommend process changes Focus with a high level of attention to detail A creative, proactive and resourceful approach to get work done quickly and to a high standard Experience in prioritising work schedules and working to tight deadlines An ability to grasp complex administrative processes Self-motivation Confidence in decision making and willing and able to take on responsibility for tasks The ability to be a good team worker Sensitivity and empathy when dealing with vulnerable clients All applicants must be willing to undergo safeguarding checks, including checks with the Disclosure and Barring Service and employment references. Benefits that come with working for Designability Looking after its employees is important to Designability – supporting everyone to be happy and healthy means that we live our values of being creative, practical and inclusive and in turn meet our mission to enable disabled people to live with greater independence. We are a Real Living Wage and Disability Confident Employer. We also offer a generous annual leave allowance and substantial employer contribution pension scheme. Our standard default employee pension contribution rate is 6%. In addition to this amount, Designability will contribute 8% of your pensionable pay into this pension plan. Any questions? Please contact Sarah Limb, Director of Programmes: sarahlimbdesignability.org.uk Closing date: Interested candidates should apply at their earliest convenience as this vacancy will close once sufficient applications are received. Interview date: Successful applicants will be offered a mutually convenient interview date. Interviews will be held at our office located in the Royal United Hospital, Bath. Start date: At earliest availability.