To work as part of the Hotel Services team ensuring a clean and safe environment through the delivery of a quality cleaning service, in compliance with CSH Schedules, Procedures and Policies.
Service of refreshments and snacks to patients, including providing assistance at meal service.
To have good communication links and provide customer service between Hotel Services, patients, clinical teams, other co-owners, and visitors.
To provide a general portering service, including the safe transportation of persons and items around the Hospital.
Postholder must be able to follow a schedule, but also work on own initiative.
Note: we do not offer UKVI sponsorship, and so all applicants require a current right to work in the UK.
Main duties of the job
1. Vacuuming, mopping, buffing floors and clearing spillages.
2. Damp dusting fixtures, fittings, ledges and furniture.
3. High dusting.
4. Clean sinks, baths, showers, w.c.s and fittings including dispensers & replenish supplies.
5. Empty waste bins, clean and replenish sacks. Ensure clinical waste is appropriately tagged.
6. Setting dining tables and assist with patient meal service. Carry out ward beverage rounds throughout the day, and serve snacks.
7. Clearing and washing up following meal service. Ensure waste food is disposed of appropriately.
8. The safe movement of people and goods.
9. Movement of Post, Parcels, Pharmacy Boxes, Furniture, Oxygen Cylinders.
About us
CSH Surrey are part of the NHS and are Surrey's largest and longest established NHS community services provider, so our 1500+ employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation; if you are a passionate, person-focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Job responsibilities
Principal duties to include:
1. To carry out duties as set out in the Departmental/Ward Schedules & Procedures and NHS guidance to ensure a safe and clean environment.
2. Provide a clean and safe environment for patients, visitors and co-owners in an efficient and timely manner.
3. As Housekeeper, duties will include:
* Vacuuming, mopping, buffing floors and clearing spillages.
* Damp dusting fixtures, fittings, ledges and furniture.
* High dusting.
* Clean sinks, baths, showers, w.c.s and fittings including dispensers & replenish supplies.
* Undertake legionella flushing as required and record.
* Empty waste bins, clean and replenish sacks. Ensure clinical waste is appropriately tagged.
* Spot clean internal glass.
* Routine curtain changing or following infection.
* Clean telephones.
* Setting dining tables and assist with patient meal service. Carry out ward beverage rounds throughout the day, and serve snacks.
* Clearing and washing up following meal service. Ensure waste food is disposed of appropriately.
* Clean kitchen including dishwasher and fridges. Check food is covered and dated; ensure stock rotation of ward provisions.
* Completion of cleaning checklists daily.
* Clean housekeeping cupboard and equipment daily and store in a safe manner. Store chemicals securely when not in use. Report any faults to the Supervisor. Launder mops daily.
* Liaise with ward manager to identify any additional cleans e.g. on patient discharge or isolation rooms.
* Assist with training and instructing of new or agency staff.
As a Porter, duties will include:
* The safe movement of people and goods.
* Patients in wheelchairs and on trolleys.
* Post and parcels.
* Pharmacy boxes.
* Specimens.
* Waste management.
* Meal Trolleys.
* Furniture.
* Equipment.
* Gas Cylinders.
* Security of the building.
1. To provide a high standard of customer service to all patients, visitors and staff. Assist with general enquiries. Ensure all communication is conducted politely and clearly.
2. Ensure action is taken to promote the ongoing safety and security of the site including safe key handling, and alarming building. When portering, ensure the security of the building and undertake locking and unlocking. Challenge inappropriate visitors.
3. Respond to any portering requests which may be received face to face or via phone/radio, in a timely manner.
4. Ensure all equipment used during the course of duties is in good working order, safe and clean.
5. To act as advised in accordance with statutory regulations relating to Health and Safety, COSHH, Fire Safety, Manual Handling, Food Safety, Infection Control Policy, Safeguarding and NHS Guidance. Ensure patient privacy and dignity is maintained at all times.
6. To maintain up to date training by e-learning or face to face sessions.
7. Respond to the fire alarm and support the response to the incident as instructed by the fire incident controller.
8. To have a flexible approach to the delivery of Hotel Services.
9. To assist with other Hotel Services Assistant functions e.g. catering assistant if required and following appropriate training.
Communication and Team Working
1. Good communication is required with the clinical teams to enhance patient care, and making Nursing team aware of any patient dissatisfaction.
2. To provide a high standard of customer service to all patients, visitors and co-owners including a high standard of personal care and uniform including the wearing of a name badge and ID at all times. Assist with general enquiries. Ensuring all communication is conducted in a polite and clear manner reflecting CSH's Values and Behaviours. Respond appropriately to people who are behaving in a challenging manner.
3. Attending and participating in Hotel Services team meetings and corporate briefings.
4. Report any accidents, incidents, and building or equipment faults to your supervisor or manager.
This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade.
Person Specification
Qualifications
* Good basic education: literacy and basic numeric skills.
* To have been working towards Food Safety Certificate Foundation/Level 2.
Experience
* Knowledge of various cleaning tasks including floor maintenance.
* Experience of working with the public in a customer-facing environment.
* Knowledge of Infection Prevention & Control, including National colour coding systems.
* Understanding of safe use of cleaning chemicals.
* Knowledge of COSHH regulations.
* Experience of cleaning processes.
* Previous experience of cleaning within a healthcare environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,873 a year inclusive of 5% High Cost Area allowance per annum pro rata.
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