Job Responsibilities:
1. Process all sales orders and return authorizations/credits for our external and internal customers. (50%)
2. Prepare Order Management reports for upper management.
3. Answer customer phone calls, e-mails, and inquiries. (15%)
4. Independently investigate sales order issues, shipping discrepancies, and determine/process methods of resolution. (15%)
5. Contact company personnel at all levels of the organization to gather information or review order management issues.
6. Refer routing matters to appropriate parties for action and follow up to ensure proper resolution.
7. Set up and maintain internal files and follow record retention policies.
8. Maintain system upgrades and testing in database modules.
9. Order tracking and expediting.
Requirements:
* Bachelor's degree with concentration in Finance preferred or equivalent work experience. Oracle experience is a plus.
* Ability to meet tight competing deadlines, juggle multiple priorities, and multitask.
* Must be detail-oriented, organized, conscientious, adaptable, and flexible.
* Ability to work in a fast-paced environment as well as in a team environment required.
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