Our client is one of the UK's leading Fleet & Mobility companies. Working within the Mobility Team, you will play a key role in helping Customers with their vehicle rental and other business mobility needs. What will you be doing in the role?
Responsibilities:
1. Handling incoming calls/emails/online requests across various platforms and products
2. Allocate and source daily rental reservations - identify opportunities to save our Customers money
3. Liaise with Supplying Partners to minimise turndowns, delays and service issues
4. Process Customer and Supplier invoicing with a high level of accuracy
5. Running Customer & Supplier reports and producing a Daily Report to Management Team
6. Positive approach - get the best result for our Customers
7. Respect for Customers, Colleagues and Supplying Partners at all times
8. Customer service skills - listen, help, advise
9. Problem solving and 'can do' approach
10. Attention to detail - meticulous, thorough and right first time mentality
11. Time management and ability to prioritise workloads
12. Excellent verbal and written communication skills
Job Details:
Role: Customer Service Executive
Location: St Neots
Hours: Monday - Friday 8am - 5pm or 8.30am - 5.30pm
Salary: £24,000 - £26,000 depending on experience.
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