An exciting opportunity has arisen within our booking office; to be based at Bexhill Hospital within the Outpatient Booking Service.
Main duties of the job
The department provides a fast and responsive outpatient appointment booking service. The applicant will be expected to ring and agree dates with our patients, as well as performing a rostered telephone session, depending on the service needs of the department and the hospital site you are based at. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am - 6pm Monday - Friday, in shifts of 08:00-16:00, 09:00-17:00, and 10:00-18:00, with weekend work from 9am - 12 noon on a rota basis.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants, and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme, which is available to staff 24 hours a day, 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust; submit your application today.
Job responsibilities
Please refer to the job description attached.
If you have any questions about the position, please do not hesitate to contact us.
Person Specification
Qualifications
* GCSE or equivalent in English and Maths.
* Ability to undertake additional training on departmental IT and manual systems.
Experience
* Previous admin and clerical experience in a busy office environment or similar skills.
* Experience and understanding of a Patient Administration System (PAS).
* Customer care skills and experience, preferably within a healthcare environment.
Skills
* Good IT skills including knowledge of Microsoft Office Word, Excel, and Outlook.
* Knowledge of IT systems.
* Able to work in a pressurised environment.
* An awareness of Government Access Targets.
* Ability to control a conversation with a difficult or emotional patient.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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