Responsible for processing and investigating insurance claims relating to customers' General Liability policies. This will involve working with the policy holder, colleagues, and other professionals to ensure that the claim is valid. The role of a claims handler is predominantly to process a customer's insurance claim. You'll be involved in managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. You will be involved in the handling of Employers and Public Liability injury claims and will need to have a good understanding of the sector and laws surrounding these. You'll be assisting with providing the customer any other services that may be required following an accident or incident.
Key Accountabilities
Responsibilities include but are not limited to:
1. Handling of General Liability claims from the start to the settlement.
2. Managing a claim from start to finish through to settlement, including carrying out investigations with the client to enable correct liability decisions.
3. Investigating the extent and validity of a claim and checking for any potential fraudulent activity.
4. Coordinating services that may be required by the claimant following an accident or incident.
5. Managing claims via the MOJ Portal, including key dates and how to manage a stage 2 and 3 pack.
6. Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system.
7. Speaking to customers, third parties, lawyers, medical professionals, and other relevant parties and advising them on any issues that may arise.
8. Understanding medical terms and being able to read and translate medical reports.
9. Liaising with adjusters, examiners, and investigators to evaluate the insurance claim.
10. Investigating the claim to ensure it’s genuine.
11. Working with risk analysts, brokers, underwriters, and other relevant parties to reach settlement.
12. Ensuring a fair settlement and good customer service for the client.
Knowledge & Skills
* Previous experience with handling and investigating Injury claims and managing your own portfolio with a value of up to £25,000.
* Knowledge of how the MOJ portal works, the key dates involved, and how to manage stage 2 and 3 packs.
* Understanding of how to deal with a claim involving wage loss and the importance of having an up-to-date CRU certificate.
* Experience handling bodily injury claims and managing claims through to litigation.
* Knowledge on how to value an injury claim and what tools to use to enable you to do this.
* Strong phone and verbal communication skills along with active listening.
* Ability to multi-task, set priorities, and manage time effectively.
* Proficiency in Microsoft Office (Word, Outlook, Excel).
* Experience working alongside loss adjusters to determine the level of damage caused and build good working relationships.
* A good understanding of the legal system.
Person Specification
* Committed to the role and McLarens. Able to show initiative and not give up when a task is demanding.
* A team player, supportive, kind, and caring.
* Ability to show empathy, providing clear information to customers in an understandable manner.
* Ability to understand tech and systems; willing to learn and retain information.
* Ability to communicate effectively in plain English.
* Trustworthiness in handling sensitive information and maintaining data privacy.
* Quick learner, willing to learn about different insurance products and processes.
Location
Home based however must be able to travel to our Manchester and London offices for training, client meetings, etc.
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