Service Desk Coordinator / Customer Service Administrator with excellent communication, administration and organisation skills, who is customer-focussed and computer literate, is required for a well-established company based in Brentwood, Essex.
This role is known internally as a Call Centre Agent.
SALARY: £24,000 per annum + Benefits
LOCATION: West Horndon, Brentwood, Essex (CM13) – 100% Office Based
JOB TYPE: Full-Time, Permanent
SHIFT PATTERN: Working a rolling 5 on 3 off shift pattern, Monday to Sunday, on a rotation of working hours of 07:00 to 15:00 / 08:00 to 16:00 / 12:00 to 20:00.
Please note: Candidates must have a Full Driving License and their own vehicle as the site is inaccessible by public transport.
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Desk Coordinator / Customer Service Administrator who is customer-focussed and computer literate. As the Service Desk Coordinator / Customer Service Administrator, you will work within the Service Department answering all incoming calls, primarily from customers, resolving any queries and completing administrative tasks.
DUTIES
Your main duties and responsibilities will include:
1. Responding to and taking ownership of all calls in a timely and effective manner.
2. Dealing with queries from customers and engineers by phone or email and resolving issues as they arise.
3. Providing admin support for the service department, ensuring the in-house system and all necessary spreadsheets are kept up to date.
4. Ensuring the correct costs are added to jobs and that they are closed down as soon as possible, to prevent invoicing delays, including chasing subcontractors for their invoices.
5. Scheduling engineers’ daily work within the designated areas.
6. Taking breakdowns and arranging attendance.
7. Locating parts from stores and/or suppliers and ensuring they reach the required locations on time.
8. Any other administrative duties as required.
9. Assisting team members where necessary.
CANDIDATE REQUIREMENTS
• Able to provide a professional, helpful and efficient customer service.
• Have excellent communication and administrative skills.
• Highly organised due to the high demands this role sometimes requires.
• Able to prioritise work and have excellent organisational skills.
• Computer literate.
• Able to work in a busy environment.
• Good team player.
• Pro-active in your approach to work.
• Can take ownership of jobs and see them through to completion.
• Flexible to take on new tasks and to work outside of your comfort zone.
• Be customer focussed.
• Full Driving License and own vehicle as the site is inaccessible by public transport.
BENEFITS
• Company Pension
• Death In Service Policy
• Free parking
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13127
#J-18808-Ljbffr