Role: Part -Time Property Manager Location: Ilkley, LS19 Salary: £27,000 pro rata Hours: Flexible to suit: Mornings / afternoons / school hours The Role: Join a dynamic and prestigious property company at the forefront of the Yorkshire market Our client, a well-established and reputable name in the property industry, is seeking a skilled Residential Property Manager to take charge of managing their exceptional lettings portfolio. In this pivotal role, you’ll oversee every aspect of property management for tenanted properties, ensuring smooth operations, timely repairs, and ongoing maintenance. You'll also be at the heart of driving new revenue opportunities, maximizing returns from the company’s property management services. As the main point of contact for landlords and tenants, you’ll play a crucial role in addressing enquiries and resolving issues with efficiency and professionalism. As an ambassador for our client’s brand, your professionalism and commitment to excellence will be key in upholding their outstanding reputation. You’ll ensure that customer service standards are not just met, but exceeded, as you manage relationships and deliver exceptional property experiences. Key Duties and Responsibilities: Take responsibility for the maintenance and upkeep of client properties, ensuring they remain in optimal condition. Ensure full compliance with statutory checks, including gas and electrical inspections, and arrange for these services, ensuring appropriate charges are applied. Generate fees through effective interventions and communication with landlords and tenants. Resolve repair and maintenance issues promptly on behalf of the client, coordinating with contractors and local authorities to ensure timely completion. Monitor works orders and planned maintenance to ensure legal compliance and meet deadlines. Respond swiftly to property-related inquiries from landlords and tenants, via phone or email, providing clear and effective solutions. Assist landlords and tenants with account-related queries, collaborating with the Property Management Accounts team to resolve any issues efficiently. Conduct routine property visits, completing all necessary repairs and follow-ups to maintain high standards. Renew insurance policies for properties when required, ensuring continuous coverage. Provide tenant references for previous tenants and appropriately decline requests where necessary. Manage debtor control, ensuring tenant payments are made on time and providing updates to the client regarding payment statuses. Negotiate renewals for fixed-term lettings, collaborating with clients to agree on rent and renewal terms. Drive revenue through lease renewals, securing agreements beneficial to both the client and the tenant. Prepare detailed inventory reports for property check-outs and handle any disputes or deductions from tenant deposits. Work closely with the Property Management Accounts team to coordinate the repayment of tenant deposits, ensuring any deductions are communicated. Complete thorough and accurate inventory reports for property check-ins. Provide support to other Property Managers when needed, ensuring continuity of service. Maintain high standards by adhering to Company Service Standards in all aspects of property management. Skills and Experience required for the Residential Property Manager role: A minimum of 2 years previous experience of working in property management Knowledge of local area and amenities required Knowledge of our property software systems desirable Ability to manage own workload and prioritise tasks Strong desire to satisfy customer needs and achieve results Excellent communication skills, both verbal and written Conscientious, hard-working and self-disciplined Works effectively and calmly under pressure Ability to work on own initiative and highly self-motivated Highly articulate with a clear telephone manner Excellent customer service ethic Excellent IT skills What’s on Offer: Salary of £27,000pa pro rata Flexible part-time hours 28 days holiday including bank holidays (pro rata) Your Birthday off Company Pension Ready to make an impact in a rewarding role with a company that values excellence? We want to hear from you Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic