The Company
An established reputable business who are highly respected in their industry. Working within a regulated environment, you will be providing full customer service support to customers calling into the business. This is a permanent office-based role which we are looking to fill asap.
The Role
Working in a team of 10 within busy contact centre environment, you will be the first person who customers calling into the business will speak to. Providing a high level of customer service at all times is pivotal to the brands reputation. Key responsibilities:
* Delivering high quality customer service by telephone.
* Dealing with between 300-400 calls across the team daily.
* To answer calls promptly dealing with them in line with procedures, ensuring that productivity and quality targets are met.
* To listen carefully ensuring our customer needs are met.
* Ad hoc tasks as required.
* Comply with the regulations relating to the financial services industry (training can be given).
About You
We are ideally looking for candidates with call centre/high call volume experince, but if you can demonstrate providing first class customer service in other ways then please do still apply. Key attributes/skills required:
1. Good oral communication skills and telephone manner.
2. Good listening skills.
3. Team player.
4. Focus on...