Customer Engagement Manager
We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.
Responsibilities:
* Manage designated customer accounts, scheduling regular meetings and gathering feedback.
* Conduct product demonstrations and support the tender process.
* Coordinate contract renewals and invoicing.
* Liaise with various departments to ensure timely processes.
* Engage with customers to provide trials and gather feedback.
Skills Required:
* Excellent communication skills (written and verbal)
* Strong documentation skills
* Commercial awareness and product knowledge
* Account management experience
* Time management skills
Desirable Skills:
* ActiveH software experience
* Proficiency in Microsoft JIRA and Confluence
* Bid management and technical writing experience
* Sales and marketing skills
General:
* Mainly remote work with occasional office and site visits.
* Attendance at team meetings and industry events as required.
Benefits:
* Remote / Flexible working
* Career and Development opportunities
Interested? Please Click Apply Now!
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