Job summary In conjunction with other members of the management team, to lead in the development and implementation of the Mental Health Urgent Care Centre (MHUCC) The service will operate 24/7 and will be a multi-disciplinary, cross sector service that is practitioner-led and supported by social care, voluntary sector partners and Lived Experience Workers. The MHUCC primary role is to assess mental health symptoms and risk of service users who are admitted and to provide brief interventions to reduce crisis. It is envisaged as an assessment and signpost/refer on service and intervention to treat mental health symptoms will largely take place in the community through self-help, primary care, secondary services and third sector organisations. The MHUCC will operate with a recovery-focussed approach from the start, using the principles of personalisation of care, co-production and supported self-management. It will be responsive to the needs of the service users and may at times need to be flexible in approach especially in periods of high demand on the wider health and social care system. The postholder will carry responsibility for leading the MHUCC. The primary role of the MHUCC is to assess mental health symptoms and risk of service users who are admitted and to provide brief interventions to reduce crisis. Main duties of the job Provide Operational Management of the Mental Health Urgent Care Centre with responsibility for a 24 hour, 7 day a week service. The MHUCC will ensure service users are supported with an appropriate intervention or redirection within 4 to 12 hours. Service users will be supported with any minor physical health needs with EDs supporting high level interventions. If a service user presents with high level physical health needs, they will be required to present to EDs as it the current model with a view to being and transferred once the service user needs have been met. Establish and maintain effective inter-agency and inter-team communication and liaison systems including protocols relating to admission and discharge from the ED. Maintain effective joint working with the Inpatient services, CRHTT, catchment CMHTs, PATH, wellbeing team and other community-based teams according to local circumstances. About us Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional. Date posted 23 October 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 367-A&UC-8860 Job locations MHUCC, Lister Hospital, Coreys Mill Lane, SG1 4AB Coreys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Establish and maintain effective inter-agency and inter-team communication and liaison systems including protocols relating to admission and discharge from the ED. Maintain effective joint working with the Inpatient services, CRHTT, catchment CMHTs, PATH, wellbeing team and other community-based teams according to local circumstances Provide operational and clinical supervision to all team members. Where appropriate make arrangements for additional professional supervision to be available to team members. Develop, establish and monitor operational policies and protocols which reinforce the nature of collaborative and best practice service provision. Establishing and maintaining quality care standards and procedures which support the aims of Hertfordshire Partnership Foundation NHS Trust and the ethos of Crisis assessment and intervention work. Ensure the service meets the strategic needs of the Partnership Trust. For a More in-depth Person and Job Description please read attached before applying Job description Job responsibilities Establish and maintain effective inter-agency and inter-team communication and liaison systems including protocols relating to admission and discharge from the ED. Maintain effective joint working with the Inpatient services, CRHTT, catchment CMHTs, PATH, wellbeing team and other community-based teams according to local circumstances Provide operational and clinical supervision to all team members. Where appropriate make arrangements for additional professional supervision to be available to team members. Develop, establish and monitor operational policies and protocols which reinforce the nature of collaborative and best practice service provision. Establishing and maintaining quality care standards and procedures which support the aims of Hertfordshire Partnership Foundation NHS Trust and the ethos of Crisis assessment and intervention work. Ensure the service meets the strategic needs of the Partnership Trust. For a More in-depth Person and Job Description please read attached before applying Person Specification Qualifications Essential RMN/RN (MH) Or CQSW/Dip SW Or SROT (DipCOT/Bs OT) Desirable Cert or Dip in Management Relevant skills-based training BSc Community Specialist Practitioner Graduate Specialist MHL training Experience Essential Significant and relevant experience of working with people with acute mental illness. Multi-professional working/case management Service development and Change Management Contributing to Operational Policy Bio-Psycho-social models of care Knowledge of physical health contributions to Mental Health issues, difficulties and assessment Significant experience of community-focused care Desirable Management/leadership of a multi-professional service Experience of working in Crisis Resolution/Home Treatment Services or Mental Health Liaison Services. Multi-disciplinary management experience Person Specification Qualifications Essential RMN/RN (MH) Or CQSW/Dip SW Or SROT (DipCOT/Bs OT) Desirable Cert or Dip in Management Relevant skills-based training BSc Community Specialist Practitioner Graduate Specialist MHL training Experience Essential Significant and relevant experience of working with people with acute mental illness. Multi-professional working/case management Service development and Change Management Contributing to Operational Policy Bio-Psycho-social models of care Knowledge of physical health contributions to Mental Health issues, difficulties and assessment Significant experience of community-focused care Desirable Management/leadership of a multi-professional service Experience of working in Crisis Resolution/Home Treatment Services or Mental Health Liaison Services. Multi-disciplinary management experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Hertfordshire Partnership University NHS Foundation Trust Address MHUCC, Lister Hospital, Coreys Mill Lane, SG1 4AB Coreys Mill Lane Stevenage SG1 4AB Employer's website https://www.hpft.nhs.uk/careers/ (Opens in a new tab)