Description Suffolk County Council – Endeavour House, Ipswich, IP1 2BX - Hybrid £26,421 per annum (pro rata if part time) 37 hours per week - Flexible working options available Permanent This advert is open to current redeployment Suffolk County Council staff only Suffolk County Council is different. We're a modern, flexible, and forward-thinking organisation that's constantly evolving to meet the changing needs of our communities. As an Income Officer, you'll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Ready to reimagine what your career could be? Your role and responsibilities Are you a finance professional with a passion for making a positive difference? We're seeking a detail-oriented individual with strong financial acumen to support the delivery of the customer billing, debt collection and banking functions. You'll play a crucial role in ensuring timely collections while providing expert guidance on financial systems and procedures. If you're self-motivated, adaptable, and thrive in a collaborative environment, we want to hear from you. Bring your analytical skills, IT proficiency, and commitment to continuous improvement to help us drive financial efficiency in our organisation. You will need The ideal candidate will excel in financial problem-solving, have experience of working in a financial environment and be able to process information accurately. You'll have a knack for clear communication with both technical and non-technical audiences and be able to provide excellent customer service. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team We provide an income collection and allocation service for Suffolk County Council. We are a friendly, supportive and enthusiastic team who are committed to a high standard of customer care and service delivery. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Helen Clifford for a casual conversation. You can reach them by calling 01473 265583 or emailing Helen.Cliffordsuffolk.gov.uk. How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 1. Can you describe your experience in managing debt collection processes? Describe the communication methods & skills you used to communicate with debtors to achieve a good outcome. 2. How do you prioritise tasks and manage deadlines in a fast-paced financial environment? Can you provide a specific example? 3. Can you give an example of how you've used Excel or other financial systems to improve efficiency in your work? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing HDrecruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 29 September 2024 This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid