We are looking for an enthusiastic, reliable and customer-friendly individual to join our very busy but exciting Switchboard team at Barnsley Hospital.
Our Switchboard is a 24-hour, 365 days a year department. Although the roles are flexible, you will be required to work a designated shift pattern of afternoons and nights along with some weekend shifts. Only full hours would be available if the right number of applicants apply.
You will be joining our enthusiastic and friendly team of telephonists to assist in the smooth running of the Switchboard and Contact Centre, providing a high quality and responsive service for the general public, healthcare professionals, and hospital staff.
NHS experience and telecommunication experience are not required as full training will be given. You will be supported throughout your training period and beyond.
You must be able to work in a team and alone unsupervised. Flexibility is essential as you may be required to cover shifts and workloads.
You will be dealing with emergencies, so you need to be able to handle pressure. IT skills are required as your work will be done on a computer.
Main duties of the job
1. Operating the Trust's central Switchboard handling both internal and external calls in a prompt, courteous and professional manner.
2. Dealing with emergency calls.
3. Assisting in the maintenance of both clinical and non-clinical on-call rota and Switchboard database.
4. Reporting alarm activations for various departments throughout the hospital to relevant staff or departments.
Our vision is to provide safe, high quality, seamless service delivered with courtesy and respect. To achieve our vision, we expect all our staff to uphold our Trust values.
About us
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation, which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a 'can do' attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.
The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.
Job responsibilities
Job Description for Telecommunications Operator
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Person Specification
Qualifications
* Minimum of 5 Grade 4-9 GCSEs or relevant equivalent knowledge/experience.
* NVQ 3 in call handling or relevant equivalent knowledge/experience.
* NVQ 2 in customer care or relevant equivalent knowledge/experience.
* NVQ 2 in business administration or relevant equivalent knowledge/experience.
* In around 100 words, please describe what Equality & Diversity means to you and why they are important.
* In around 100 words, please describe what motivates you to do a good job.
Knowledge and Awareness
* In-depth understanding of the need for confidentiality.
* Awareness of Health and Safety requirements.
* Knowledge of the Healthcare/organisation environment.
* Knowledge of PAS, the hospital computer patient database.
* Knowledge of Appointments/scheduling systems.
* Knowledge of PAS, specifically outpatient/inpatient modules.
* Knowledge of hospital departments/specialties.
* Knowledge of windows-based computer packages.
Experience
* Experience of PAS, PMI and outpatient/inpatient modules.
* Experience of direct telephone contact with patients/clients and staff.
* Experience of working with staff at all levels.
* Previous experience within the NHS.
* ECDL or previous keyboard experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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